FAQs and Tips

How do I submit a Stop/Start/Transfer Service request?

On the Home page, click on the 'Start. Stop, or Transfer Service' button in the middle of the screen. Please out the form with all the required information. There is no transfer fee. Rangeview can also provide a final water bill amount by sending an email to ar@purecyclewater.com

What if I got a high usage water bill?

If you notice your water bill is higher than normal and would like to request a leak assessment, please check the following things BEFORE you reach out to Rangeview:

1. Sprinkler system and drip systems – monitor the time watering in each zone and how often. Be observant of any obvious areas in the yard that are too wet and watch each zone run to make sure you do not have any broken sprinkler heads or zone valve malfunctions.
2. Toilet leaks – Most toilet leaks are silent. You can check each toilet for leaks by using food coloring in the tank, 10 drops. When you return, if there is color in the bowl, you have a leak.
3. Hose bibs – Check all of your outside hose bibs/spigots for leaks.
4. Hot water heaters – Check the area around the hot water heater to make sure there are no leaks.
5. Water softeners – If a malfunction occurs, water softeners can constantly run water down the drain.
6. Humidifiers – If there is an internal malfunction, a humidifier attached to your furnace can continually run. Humidifiers typically drains into the same place as the water heater.
7. Reverse osmosis systems – If the psi or pressure is too low, or if the system does not shut off after the tank is full, the reverse osmosis system can run constantly.
8. Contact a license plumber to check for leaks in your home. 

If you have checked all those things and still want to speak with Rangeview Metro, please send an email to ar@purecyclewater.com or call 303-292-3456.

I had a water leak and didn't intend to use the water. Why do I have to pay for this water?

Rangeview Metro requires all water meters be read every month, and that each account be updated with the reading for the month. If the residence or business has experienced a water leak, it is up to the resident or business to repair the leak. 

There are significant costs to produce clean water and deliver it on a continuous basis to your home or business. Therefore, any water that passes through your meter must be paid for.

What if I can't pay my balance in full by the due date?

Reach out to our AR team by emailing ar@purecyclewater.com or calling (303) 292-3456 to set up a payment arrangement. 

If you cannot pay your water bill you do have the option of going to the Colorado Public Utilities Commission website at https://puc.colorado.gov/ and clicking on “Get Help with Utility Bills” to see if you qualify for assistance.

I don't have my login information but want to pay my bill online, how do I do that?

Yes!  Go to our homepage and click on the “Payment Portal” button on the upper right side of the Menu.  On the next screen click “Quick Pay”, which enable you to pay your bill without logging into your account.

My sewer bill changed, why?

In accordance with our rules and regulations, the monthly sewer fee calculation is updated once per year and is based on your usage during the months of December through February.  Each spring the calculation is updated based on the average of your actual usage during those three months (with a minimum of 2,000 gallons per month).  If you haven’t lived in your residence for those 3 months you will be assessed a usage of 4,500 gallons per month until your usage during those three months has been established.  See our rate sheet on the website for additional information.

Can I make a payment over the phone?

Unfortunately, we cannot accept payments over the phone. You can pay online or mail a check to the office.

I paid online and somehow my credit card got charged multiple times. What do I do?

Please email ar@purecyclewater.com or call 303-292-3456 and we will gladly assist with reversing the duplicate payments.  By initiating a chargeback through your credit card company additional fees are incurred, which may be charged back to your account.

In general, plumbing problems that occur on private property are the responsibility of the homeowner. However, Rangeview will provide assistance shutting off water at the point of connection valve (curb stop), on the private water service line. In the event of a sewer emergency, first call a plumber to check the sanitary service line for a blockage.

Rangeview's emergency line is available 24 hours a day, seven days a week.

Emergency number:
720-616-8279

Fats, oils and grease can damage sewer lines and potentially cause backups in the sewer system. When discarded down the drain, fats, oils and grease can build up on the interior walls of pipes. When a large amount of buildup occurs, blockage can happen preventing water from flowing through the pipes resulting in a sewage backup.

Rangeview Metro conducts routine maintenance of the sewer lines that stretch across its service area. However, we need your help to reduce the risk of fats, oils and grease from causing backups in the lines.

Wipe. Remove grease from pots, pans and dishes with a scraper or paper towel and discard it in the trash.

Pour. Discard cooking oil or grease in a secure container. Use a metal can to collect the grease such as a coffee can, vegetable or soup can.

Trash. Put all cooled, discarded cooking oil or grease in the trash.

Examples of fats, oils and grease:

• Cooking oil
• Butter
• Salad dressing
• Gravy
• Mayonnaise
• Sauces
• Shortening

For more information about fats, oils and grease, email ar@purecyclewater.com or call 303-292-3456.

Cold weather and wind chills can happen quickly. This means homeowners can expect frozen water pipes and water damage if exposed areas aren’t properly insulated or if homeowners aren’t careful about winter heating or winterizing your irrigation system. Here are some problem areas, warning signals and tips to minimize the chance of freezing water pipes.

Winterizing your sprinkler system and the Pressure Vacuum Breaker (PVB) valve

There are four steps to winterizing your sprinkler system:

1. Turn off the water to the sprinkler system in your home.
2. Go outside to the vacuum breaker, open the test cocks and set the ball valves to a 45 degree angle.
3. Open the valve box drain, open the valve or open the valve by running the sprinkler clock manually.
4. Go back downstairs and open the drain nipple to drain the water from the pipe.

Ultimately, it is the homeowner's responsibility to winterize their sprinkler system, if they choose to. We recommend it to prevent damage to your property. If you have any concerns winterizing your sprinkler system on your own, we recommend hiring a plumber or professional irrigation company. 

Problem Areas

• Pipes near broken or open basement windows
• Unheated crawl spaces and equipment rooms
• Pipes near the foundation or cracks in the basement wall
• Pipes near exterior wall in unheated room  
• Pipes under kitchen sinks or cupboards

Warning Signs of a Freeze

• Unusually cold water temperature, less than 35 degrees fahrenheit, at any fixture
• Unusually low water flow at a fixture
• Discolored water at a fixture
• Low water pressure at a fixture
• Extremely cold piping at a fixture
• Sputtering sound when opening a fixture
• No water at all

Thawing Frozen Pipes

• The safest approach is to use hot air from a hair dryer or a portable heater.
• Use heat tape, but with caution and following the manufacturer’s instructions explicitly.

Prevention

• Check water temperature and run a little water if unusually cold
• Shut off and drain outside water faucets before freezing occurs
• Run a slight drip in faucets on outside walls and open cabinets/doors to heat areas susceptible to freezing
• Insulate walls near exposed piping
• Repair cold air leaks to reduce drafts on piping and meter

Leaks on your internal plumbing system, outdoor sprinkler system and service line are not always obvious and can lead to substantial water bills. Many leaks are simple fixes, while others may require a plumber or a landscape irrigation system professional.

Rangeview Metro is responsible for repairing leaks on water meters and public water mains. Internal leaks, sprinkler system leaks and leaks on the customer’s service line, running between the curb stop (valve in your front yard near the street) and the building, are the homeowner’s responsibility. This includes all pipes between the curb stop and the structure, irrigation systems and indoor plumbing.

If you receive  a high water bill and you believe your usual water usage did not increase during the corresponding billing cycle, then you may have a leak that needs to be addressed.

Water leaks inside and outside the home can occur at any time for a variety of reasons. Rangeview Metro staff are available to help you with a leak assessment. Please review troubleshooting items listed under the Billing FAQs - 'What if I got a high usage bill?' before contacting Rangeview. If you still have questions, please email ar@purecyclewater.com or call 303-292-3456 

These suggestions are cursory in nature and are not a substitute for in-depth inspections that may be needed to locate indoor leaks and/or outdoor irrigation leaks that cannot not be readily observed. Customers are responsible for finding and correcting all water leaks on their property and paying the associated costs.

How do I report a leak or broken sprinkler on Rangeview Metro property?

There are three different ways you can report a leak or broken sprinkler on Metro District property:

1. Use the Report a Problem form on Rangeview Metro’s website: https://rangeviewmetro.colorado.gov/report-a-problem
2. Call 303-292-3456
3. Email ar@purecyclewater.com

Where is my water service line?

In general, your service line runs from the curb stop (valve) near the front property line directly into your basement, crawl space or garage.  

How do I know if I have a service line leak?

Leaks on your service line are not common in the Rangeview service area, but if present can result in reduced water pressure in the home/building, soil subsidence above the leak and persistent ground saturation or seepage.

If you observe these signs of a service line leak, please call our Rangeview at 303-292-3456 to shut the water off at your curb box (valve) in your front yard. If you suspect you have a leak, try to stop the leak by shutting your water service line at the isolation valve located under your water meter. If this does not help, contact Rangeview Metro for assistance. Such leaks can also damage your front landscaping and your home’s foundation. Your plumber may use a combination of compressed air or acoustic technology and potholing to find and repair the leak.

What do I do if I see water leaking from the meter itself?

If you observe water seeping from the water meter housing, close the valve that is located under the water meter and call Rangeview Metro at 303-292-3456 immediately.

For all other indoor leaks, including leaks from the threaded fittings that hold the water meter in place, close the valve that is located before the meter on the supply line coming into the home and call a licensed plumber.

How do I determine if there is a water leak on my property?

To check for leaks, turn off all indoor water faucets and outdoor hose bibs, and suspend all intentional use of water, both indoors and outdoors. Do not close any valves to toilets or other water appliances. Be sure there are no hoses connected to the hose bibs. A hose full of water that is connected to a frost-free hose bib can cause a leak inside a home when the outside temperature drops low enough to freeze the water inside the hose.

Next, locate the water meter, which for most residential customers is located in their basement where the water line enters the basement through the concrete basement wall. Typically, this is the basement or crawl-space wall that is closest to the street in front of the home. Otherwise, the meter is located in your garage. 

Next, find the meter and the meter register display on the top of the meter that sits beneath a hinged cover.

Centennial Water is committed to providing a safe and dependable supply of high quality drinking water for its customers. Our tap water meets all U.S. Environmental Protection Agency (EPA) and state drinking water health standards.

Why does my water look cloudy?

Periodically, water coming out of the tap may seem cloudy or milky in appearance. This is not harmful and is usually caused by dissolved air that is found in our water sources and in our water distribution pipes.

The cloudy or milky appearance may be caused by two factors. First, water that is under pressure in the water pipes can contain more air than water that is not under pressure. Water in the pipes is pressurized, which helps to get the water all the way from the water tank to your home. Water under pressure holds more air than water that is not pressurized. Once the water comes out of your tap, the water is no longer under pressure and the air comes out of solution as oxygen bubbles — similar to a carbonated soft drink. This is not a health risk.  You can let the water sit in an open container until the bubbles naturally disappear. 

Secondly, the water in the distribution system is very cold and can contain more air than warm water. This usually happens during very cold weather because the solubility of air in water increases as water pressure increases and/or water temperature decreases. Cold water holds more air than warm water.

In the winter, water travels from the reservoir, which is very cold, and warms up during its travel to your tap. Some of the air that is present is no longer soluble, and comes out of solution. When the drinking water comes into your home the water warms up and when you release it from the faucet you are removing the pressure. The air in the water then forms small bubbles as the air leaves the water and it may look cloudy or milky. The bubbles will eventually rise to the top of the glass and the cloudiness will dissipate. If you fill a glass with water, the water should begin to clear from the bottom to the top. Eventually the entire glass will clear as air leaves the water.

The presence of cloudy water coming out of your tap usually lasts for a few days and will go away on its own. To help clear up your cloudy water, fill a pitcher of water and let it stand in the refrigerator overnight. But remember, it is safe to consume the water despite its cloudy appearance and waiting for it to clear is not necessary.

Is my water safe to drink?

Yes. Rangeview Metro delivers water that meets or exceeds all state and federal drinking water regulations. All of our drinking water sources are tested regularly for contaminants that could create a health risk to the public. We encourage you to take a look at the annual Water Quality Report to see how our water compares to the state and federal regulations.

Why do we see crews flushing hydrants and wasting water when we are being asked to conserve?

Water in the lines that is not used sufficiently can get stale and begin to taste unpleasant. In areas where water usage is low, flushing a hydrant is important to maintain good quality fresh water reaching homes. Flushing a hydrant ensures it is in proper operation for an emergency and it cleans out the water mains in the streets of any buildup and sediment.

I. Purpose

The purpose of this Collections Policy is to outline the procedures for managing customer accounts that are past due, including steps to provide payment assistance, apply late fees, arrange payment plans, and handle disconnection for non-payment. This policy also includes guidelines for processing leak credits, transferring accounts due to homeownership changes, and ensuring fair practices for all customers. The Rules and Regulations, as posted on the Rangeview website, will take precedence if there any discrepancies in fees/amounts referenced herein and the published Rules & Regulations.

II. Scope

This policy applies to all residential and commercial customers of the Water Utility. It addresses the following areas:

1. Leak credit eligibility and procedure
2. Payment arrangements for past-due accounts
3. Collection efforts for overdue accounts
4. Disconnection and reconnection procedures
5. Transfer of service due to a change in homeownership
6. Fees and penalties

III. Leak Credit Policy

Customers may request a credit for water usage caused by a leak, provided the leak has been repaired, and certain conditions are met. To submit this request, please go to https://rangeviewmetro.colorado.gov/

• Eligibility:
  • The account must be current and in good standing prior to the leak. 
  • The customer must provide proof of repair (e.g., plumber’s receipt or documentation of self-repair).
  • The leak must have occurred on the customer’s side of the meter.
  • The leak must be repaired, and the adjustment request must be submitted within 90 days of the leak occurrence.
• Credit Calculation:
  • The credit will be determined by comparing the water consumption during the leak period to the customer's average usage within the same time of year over the prior three years.  If the homeowner has not resided in the home for three years, it will be calculated based on a three-year average for the entire Sky Ranch community for that period.
  • The customer is responsible for their average water usage; 50% of the water usage above the average will be credited.
• Restrictions:
  • Only one leak adjustment per 12-month period is allowed.
  • The maximum credit is capped at $500 unless reviewed and approved by the Board of Directors.
  • If the leak adjustment is accepted, it will be applied directly to the applicable account as a credit. No checks will be issued.

IV. Payment Arrangements for Past-Due Accounts

Customers experiencing financial difficulty may request a payment arrangement to avoid disconnection. The water utility will work with customers to offer a manageable payment plan for overdue amounts.

• Eligibility:
  • The customer’s account must be at least 30 days past due.
  • Customers are allowed to request up to two payment arrangements per calendar year.
• Terms of Payment Arrangement:
  • The total outstanding balance will be divided into monthly installments not to exceed 6 months.
  • The customer must continue to pay the current month’s bill in full, in addition to the agreed-upon installment for the overdue balance.
• Default on Payment Arrangement:
  • If the customer fails to make any payment on time, the arrangement will be canceled.
  • The full outstanding balance will become due immediately, and disconnection of water service may follow.
  • A reconnection fee will apply if service is disconnected.

V. Collection Process for Overdue Accounts

The following steps will be taken to collect overdue amounts:

• Reminder Notice:
  • A reminder notice will be sent when an account becomes 30 days past due. A second notice will be sent a few weeks later. These notices will outline the outstanding balance and the potential for disconnection if payment is not made within 7 days.
• Interest Fees:
  • Any delinquent amount of one hundred dollars ($100) or more shall draw interest at the rate of two (2) percent per month, compounded monthly, from the date of delinquency until paid.
• Disconnection Notice:
  • If payment is not received after the reminder notice, a disconnection notice will be placed on the customer door one week before the scheduled disconnection date.
• Disconnection of Service:
  • If payment or a payment arrangement has not been made by the disconnection date, water service will be disconnected.
  • A disconnect/reconnection fee of $100 will apply for accounts that are disconnected.
  • Full payment of the outstanding balance, including late fees and reconnection fees, is required before service will be restored.

VII. Communication 

• Customer Communication:
  • All notices, including reminder and disconnection notices, will be sent by mail or electronic means if the customer has opted for digital communications.

VIII. Policy Review

This Collections Policy will be reviewed annually by the Board of Directors to ensure compliance with applicable laws and to adjust for operational requirements.