Bill Payment Options

Online Bill Payment

You can now pay online via credit card, e-check, bank draft/ACH. Through the online portal you can make a one-time payment or set up automatic recurring payments.  Payments can take up to 3 business days to post. To avoid late fees, please make your payment or schedule your recurring payment 4-5 business days before the due date specified on your bill. Click the Payment Portal button in the middle of the page to access the portal.  To login,  you will need your Customer Number and Location ID which can be found on your invoice.

Payment by Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.

Payment Through Financial Institute

Many financial institutions, such as major banks, offer their customers the ability to pay their bills via on online bill payment service (through your banks website). Normally, these services debit the customer’s checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post the customer’s account. Pleas consult with your bank for more information.

Payment Arrangement and Leak Credit Requests

For questions about our current policy as it relates to payment arrangements and leak credit requests, please refer to the 'Water Utility Collections Policy' located on the FAQs page. 

If you would like to request a payment arrangement or a credit for a water leak, please fill out the Leak Credit/Payment Arrangement Form located here. You can also reach out to our AR team by emailing ar@purecyclewater.com or calling (303) 292-3456 to set up a payment arrangement. 

FAQs

How do I submit a Stop/Start/Transfer Service request?

On the Home page, click on the 'Start. Stop, or Transfer Service' button in the middle of the screen. Please out the form with all the required information. There is no transfer fee. Rangeview can also provide a final water bill amount by sending an email to ar@purecyclewater.com

What if I got a high usage water bill?

If you notice your water bill is higher than normal and would like to request a leak assessment, please check the following things BEFORE you reach out to Rangeview:

1. Sprinkler system and drip systems – monitor the time watering in each zone and how often. Be observant of any obvious areas in the yard that are too wet and watch each zone run to make sure you do not have any broken sprinkler heads or zone valve malfunctions.
2. Toilet leaks – Most toilet leaks are silent. You can check each toilet for leaks by using food coloring in the tank, 10 drops. When you return, if there is color in the bowl, you have a leak.
3. Hose bibs – Check all of your outside hose bibs/spigots for leaks.
4. Hot water heaters – Check the area around the hot water heater to make sure there are no leaks.
5. Water softeners – If a malfunction occurs, water softeners can constantly run water down the drain.
6. Humidifiers – If there is an internal malfunction, a humidifier attached to your furnace can continually run. Humidifiers typically drains into the same place as the water heater.
7. Reverse osmosis systems – If the psi or pressure is too low, or if the system does not shut off after the tank is full, the reverse osmosis system can run constantly.
8. Contact a license plumber to check for leaks in your home. 

If you have checked all those things and still want to speak with Rangeview Metro, please send an email to ar@purecyclewater.com or call 303-292-3456.

I had a water leak and didn’t intend to use the water. Why do I have to pay for this water?

Rangeview Metro requires all water meters be read every month, and that each account be updated with the reading for the month. If the residence or business has experienced a water leak, it is up to the resident or business to repair the leak. 

There are significant costs to produce clean water and deliver it on a continuous basis to your home or business. Therefore, any water that passes through your meter must be paid for.

If you would like to request a leak credit, please fill out the Leak Credit/Payment Arrangement Form located here. You can also reach out to our AR team by emailing ar@purecyclewater.com or calling (303) 292-3456 to request a leak credit.. 

For questions about our current policy as it relates to leak credit requests, please refer to the 'Water Utility Collections Policy' located on the FAQs page.

What if I can’t pay my balance in full by the due date?

If you would like to set up a payment arrangement, please fill out the Leak Credit/Payment Arrangement Form located here. You can also reach out to our AR team by emailing ar@purecyclewater.com or calling (303) 292-3456 to set up a payment arrangement. 

For questions about our current policy as it relates to leak credit requests and payment arrangements, please refer to the 'Water Utility Collections Policy' located on the FAQs page.

If you cannot pay your water bill you do have the option of going to the Colorado Public Utilities Commission website at https://puc.colorado.gov/ and clicking on “Get Help with Utility Bills” to see if you qualify for assistance.

I don’t have my login information but want to pay my bill online, how do I do that?

Yes!  Go to our homepage and click on the “Payment Portal” button on the upper right side of the Menu.  On the next screen click “Quick Pay”, which enable you to pay your bill without logging into your account.

My sewer bill changed, why?

In accordance with our rules and regulations, the monthly sewer fee calculation is updated once per year and is based on your usage during the months of December through February.  Each spring the calculation is updated based on the average of your actual usage during those three months (with a minimum of 2,000 gallons per month).  If you haven’t lived in your residence for those 3 months you will be assessed a usage of 4,500 gallons per month until your usage during those three months has been established.  See our rate sheet on the website for additional information.

Can I make a payment over the phone?

Unfortunately, we cannot accept payments over the phone.  You can pay online or mail a check to the office.

I paid online and somehow my credit card got charged multiple times. What do I do?

Please email ar@purecyclewater.com or call 303-292-3456 and we will gladly assist with reversing the duplicate payments.  By initiating a chargeback through your credit card company additional fees are incurred, which may be charged back to your account.