Coming Soon - Upgraded Customer Portal! Click HERE for more info!

 
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Upgraded Customer Portal - FAQs

Since March 2025, we have been working behind the scenes to implement a new software system that will improve customer service, enhance reliability, and support future customer needs.

As part of this upgrade, we are launching a new customer portal that will provide:

  • 24/7 access to customer account information, current bill statements, and usage trends.

  • A streamlined payment experience with more payment options and improved customer convenience.
  • Enhanced communications and alerts, including email, text, phone, and chat notifications.

The new customer portal is designed to offer a more user-friendly, all-in-one experience that gives customers immediate access to:

  • Bill statements

  • Real-time consumption and usage trends
  • Multiple payment options
  • Outage alerts and notifications
  • Manage bill delivery options
  • Submit service requests
  • Additional communication options regarding your service and account

New payment options include:

  • E-Check/ACH

  • Visa, Discover, Mastercard
    • Venmo
    • PayPal
    • Apple Pay
    • Google Pay
    • AutoPay (using any of the available payment methods)

The upgrade will take place over one weekend:

  • Begins: End of business day on Friday, January 16
  • Ends: End of business day on Monday, January 19
  • New Customer Portal available: Tuesday, January 20

No action is required before the upgrade.

Starting January 20, watch your email for an invitation to set up your new customer portal account.

Important:

Please save a copy of your most recent billing statement.

You will need the billed amount from that statement to register on the new portal.

Yes. Protecting your personal and payment information is our highest priority.

Your data will remain secure throughout the upgrade.

 

To ensure maximum security:

  • No payment methods will be transferred to the new system

  • You will need to re-enter your payment information once the new portal is available

Yes.  While you can continue to submit payments using your bank’s bill payment service, you will be receiving a new billing account number in the updated system.  That means you’ll need to enter the new account number in your bank’s bill pay service after we go-live on January 20th.

No.  Unfortunately, only your beginning balance will be shown in the new system.  If you need older records, please reach out to us via email or phone and we’ll do our best to help.

We’re here to help!

If you have questions or concerns, please contact us: